Wednesday, July 14, 2010

Nightmare merry-go-round with BOA,Delta, & Expedia

May 8th, 2010- My wife, Tina, reserves a flight with Delta through Expedia from July 9th to July 29th. However, she finds out later that day that she can get a cheaper flight if she changes the dates to July 8th - July 29th. Just one day different to save a few bucks.

Expedia changes the itinerary to the better date, and say they will refund the money - $538.20. She pays the $358.80 separately for the flight. That's 2 tickets to Michigan for $179.40, one for her, and the other for our 4 year old. So far so good.

May 10th-May 14th: Expedia did not refund the money. She waited patiently. Eventually they charged her for 4 tickets. She called Expedia to put a claim on it, but not before calling Bank of American (BOA) to stop them from dipping into our accounts any further. Who knew how many times Expedia was about to do this? Expedia then placed a claim on it, apparently taking it seriously.

May 15th- Had to call Expedia back to find out what occurred. They refused to give a refund for tickets that didn't exist and will never be used. Doesn't make sense, but there you go. Called BOA to report Expedia's money/ticket concept problem. It's very, very simple: Tickets that don't exist, don't charge us for those. Tickets that do exist: charge us.

May 21st- BOA took it seriously, & credited us for $538.80. So everything was supposed to be peachy. We got the correct tickets which we paid for separately ($358.80), plus BOA would do the legwork in correcting the problem that Expedia couldn't see of giving us the other money back.

July 1st -BOA sends a suspicious letter stating her claim was closed, apparently meaning that the claim was about to be reversed. She calls and is told to go to an local BOA in person.

July 2nd. She goes to a local BOA regarding the letter. The BOA then calls customer service. BOA has to call customer service because no one can figure out why she got the letter. Customer service can't find any claims against the refund, and she was told to disregard the letter. It sounds like a setup for a grand fail, but whatever.

July 8th - Tina goes to Michigan.

July 12th- BOA suddenly finds this 'claim error' they were talking about and reverse the credit they gave us of $538.20. *Sigh*.

BOA states there is nothing they could do and that we should call Delta.

Delta? What does Delta have to do with this?

July 13th- So Tina calls Delta Airlines, and finds out that the July 9th -July 29th flight wasn't canceled. They WANT to take it seriously, but apparently there's nothing they can do about a ticket that didn't exist, was never issued, and was never used. Plus, Delta isn't serious about people's money. Called Expedia.

Expedia states that it's Delta's fault and that we should call them. She calls Delta back and Delta states that it's Expedia's fault. She calls Expedia back, because, you know, she likes being on the phone with businesses that like passing the blame while she's vacationing with her family.

Expedia finally makes a new claim. They state that they attempted to call Delta back several times, but Delta won't answer them. She was advised to call back in an hour. Delta still will not answer Expedia. She calls again and again, up to 5 times until 8:53pm, with no resolution. She's been on the phone for almost 6 hours between Expedia, Delta and BOA.

So what's one to do? Let's see what happens.

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